quick menu

ALEXA NO LONGER CHANGING FIOS CHANNEL

ALEXA NO LONGER CHANGING FIOS CHANNEL

Reply
Highlighted
Contributor Jfar1205
Contributor
Posts: 1
Registered: ‎10-17-2018
Message 1 of 2
(376 Views)

Hi all,

I was previously using Alexa with great success to change channels on my fios tv. Ever since adding a google router Alexa will announce the channel change, but not actually change the channel. Does anyone know how to fix this? I currently have the Verizon Gigabit internet coming into my google router, which is connected to a Verizon quantum router through a LAN connection. Thank you in advance for your help.

1 REPLY 1
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,475
Registered: ‎11-04-2008
Message 2 of 2
(317 Views)

Most probably it is because Alexa and stbs are not on the same subnet.

Modify quantum router to be an access point.

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios