Re: After the Nov 22 upgrade no more Closed Captions on most HD channels
Fox2076
Newbie
Motorola used to give CC options of CC1-CC6. With the new upgrade, the Motorola only give OFF and ON options and ON provides zero results. Why?
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Re: After the Nov 22 upgrade no more Closed Captions on most HD channels
tns2
Community Leader
Community Leader

@Fox2076 wrote:
Motorola used to give CC options of CC1-CC6. With the new upgrade, the Motorola only give OFF and ON options and ON provides zero results. Why?

Users complained about having to flip through all the CC options to turn it on and off.  Especially since normally only CC1 (english) and sometimes CC2 (spanish) had closed captions.

You can still change those using options or the Menu/settings.  But now the cc button is just on/off.

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Re: After the Nov 22 upgrade no more Closed Captions on most HD channels
FWEhr
Contributor - Level 1

Gee,  dya think Verizon is unfamiliar with the concept of "test plan? " The blunder here was to default to cc6 instead of the OBVIOUS cc1. I was pleased to find the error in Settings, avoiding the pain of dealing with the diabolical Verizon call center. 

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Re: After the Nov 22 upgrade no more Closed Captions on most HD channels
ColoredSpirit
Newbie

Jan 22 and no CC on CW! The CC is on with fios AND tv settings yet no CC. 

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Re: After the Nov 22 upgrade no more Closed Captions on most HD channels
clem21
MVP MVP
MVP

@ColoredSpirit wrote:

Jan 22 and no CC on CW! The CC is on with fios AND tv settings yet no CC. 


If they work on other channels, it is the provider not enabling them, or the specific program not providing them.