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After the Nov 22 upgrade no more Closed Captions on most HD channels

After the Nov 22 upgrade no more Closed Captions on most HD channels

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Contributor Fox2076
Contributor
Posts: 1
Registered: ‎11-03-2014
Motorola used to give CC options of CC1-CC6. With the new upgrade, the Motorola only give OFF and ON options and ON provides zero results. Why?
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

@Fox2076 wrote:
Motorola used to give CC options of CC1-CC6. With the new upgrade, the Motorola only give OFF and ON options and ON provides zero results. Why?

Users complained about having to flip through all the CC options to turn it on and off.  Especially since normally only CC1 (english) and sometimes CC2 (spanish) had closed captions.

 

You can still change those using options or the Menu/settings.  But now the cc button is just on/off.

Bronze Contributor I
Bronze Contributor I
Posts: 54
Registered: ‎08-23-2010

Gee,  dya think Verizon is unfamiliar with the concept of "test plan? " The blunder here was to default to cc6 instead of the OBVIOUS cc1. I was pleased to find the error in Settings, avoiding the pain of dealing with the diabolical Verizon call center. 

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