05-22-2013 08:21 AM - edited 05-22-2013 08:22 AM
Having a problem with all of my STB's (6 total) not connecting to network. I've rebooted each one, the Actiontec router, the OTA, reset router to factory etc. Still no IP addresses to any boxes. Any idea what this could be. Some router setting I'm missing. First noticed problem with HD DVR. Troubleshot with Tech over phone and he sent out a new DVR but still not connecting. All other internet functions work fine. Thanks
Perhaps I'm just showing my ignorance here, but what specifically are you trying to accomplish? How are your STB's malfunctioning? Are you unable to get past the black screen, the red screen? Are you missing channels, Guide, On Demand, multi-room DVR functionality? Or are you just having trouble getting them to show up in your account?
If you are unable to get past the black or red screens, it would sound like you have lost your feed. Supposing that your TV services have not been cut off on Verizon's end, I would check the main coaxial cable line between the ONT and your main splitter, and the connections leading out of the main splitter. Make sure the line is not kinked or damaged. Make sure that the pin inside the connections is undamaged. Make sure the connections are clean and tight. Another way to trouble-shoot is if you have a small TV, take it and one box out to the ONT and connect up from there. This would let you know if the problem is in your house.
If I'm off target here, please post back with more details.
05-22-2013 11:15 AM - edited 05-22-2013 11:18 AM
Very interesting. Afraid this one is beyond me. You have already done the router reset and other things I would suggest. Perhaps try reseating the coax connections on the router line. But short of replacing the router or the ONT, I am at a loss. Can't understand what would allow your internet to function normally, but not the IMG. Perhaps someone else on here can help.
Best of Luck.
P.S. - You haven't replaced any coaxial cable splitters or couplers recently?
Your guess is a good one. It's possible the MoCA connection used for the LAN to the STB's is damaged. You can check it's status on the router's web page. Go to the "full status" on the "Network Connections" page. "Ethernet/Coax" is the MoCA link to the STBs. If the status isn't "connected," you've found your problem.
There are other places to see status on this link. Poke around and you should be able to figure out if the router thinks the MoCA link is working or not.
Note that the "Broadband Connection (Ethernet/Coax)" is a different MoCA adaptor and channel. It is used for the link from the router to the ONT. If you're internet is working, then we know this link is working.