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All buttons on remote control bring up tv's menu

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tharpa
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Registered: ‎10-17-2015

All buttons on remote control bring up tv's menu

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Suddenly, the buttons on my remote control have stopped working.  Instead, pressing any button brings up the tv's menu.  Not the FIOS menu, but the TV's menu.

 

I have tried turning the tv on and off, but that has not helped.

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tharpa
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Posts: 3
Registered: ‎10-17-2015

Re: All buttons on remote control bring up tv's menu

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I spoke with a Verizon representative on their chat box, and got him to send me a new remote control.  It fixed the problem. 

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CRobGauth
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Registered: ‎11-04-2008

Re: All buttons on remote control bring up tv's menu

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What model remote do you have (2 button or 4 button)?

If 4 button, try hitting STB button.


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tharpa
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Posts: 3
Registered: ‎10-17-2015

Re: All buttons on remote control bring up tv's menu

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Hi, Rob,

 

I am not sure what you mean by two button or four button.  Mine has about 100 buttons.  🙂 

 

I do have an STB button, so I guess that means 4 button.

 

When I press the STB button, it does bring up the normal Veriizon message when you do that, but it is overlaid with the TV's menu. 

tharpa
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Posts: 3
Registered: ‎10-17-2015

Re: All buttons on remote control bring up tv's menu

Message 4 of 4
(6,532 Views)

I spoke with a Verizon representative on their chat box, and got him to send me a new remote control.  It fixed the problem. 

View solution in original post

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