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An employee PLEASE set this straight!

An employee PLEASE set this straight!

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Copper Contributor qwerty1234
Copper Contributor
Posts: 12
Registered: ‎05-16-2009
Message 1 of 9
(7,488 Views)

OK, so since around April 12 or something, the audio on Comedy Central AND WGN America sounds compressed, like the treble was set down, and all the high frequencies are gone. I really need help with this, and last night, audio levels returned to normal, but today, its compressed as ever! What is going on with FiOS? And I know its not a CC issue, since CV and DirecTV and fine audio.

 

 

PS: When will Viacom HD channels come to FiOS?

8 REPLIES 8
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 2 of 9
(7,452 Views)
well it sounds fine from here in Texas. How about other channels are they good?
Copper Contributor qwerty1234
Copper Contributor
Posts: 12
Registered: ‎05-16-2009
Message 3 of 9
(7,407 Views)
No, just Comedy Central and WGN America.
Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009
Message 4 of 9
(7,385 Views)

Do you have more than 1 STB... if so, is the issue on all of them?

 

Since you are wanting a Verizon employee to resolve this technical issue, did you try contacting Verizon's 24/7 Technical Support at 1 888 553 1555, as oppose to only using the Verizon user Forums?

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Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
Copper Contributor qwerty1234
Copper Contributor
Posts: 12
Registered: ‎05-16-2009
Message 5 of 9
(7,350 Views)
The audio is compressed on both STBs, 1 HDDVR 6416, and an SD STB. And yes I tried VZ Live Chat, and they keep saying its the feed from CC, but CV's audio is fine.
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎04-22-2009
Message 6 of 9
(7,269 Views)
Sounds like its the feed from the Verizon head end in your area. They need to take a look at that at a local level.
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 7 of 9
(7,120 Views)
I'm having it checked in VHO5 now
Copper Contributor kujo
Copper Contributor
Posts: 7
Registered: ‎05-27-2009
Message 8 of 9
(6,980 Views)
I am a network tech in the Tampa FSC.  I checked in our video lab and also at home where I have the service and have not noticed any audio problems. 
Bronze Contributor II
Bronze Contributor II
Posts: 94
Registered: ‎05-19-2009
Message 9 of 9
(6,745 Views)
I've noticed this problem here in Kent County Delaware and it's sporatic. Is there a number we can call while this is occuring to have someone at your end check on it while it's taking place? Hopefully someone in our general area.
Drewdove
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