An employee PLEASE set this straight!

[qwerty1234]

OK, so since around April 12 or something, the audio on Comedy Central AND WGN America sounds compressed, like the treble was set down, and all the high frequencies are gone. I really need help with this, and last night, audio levels returned to normal, but today, its compressed as ever! What is going on with FiOS? And I know its not a CC issue, since CV and DirecTV and fine audio.

PS: When will Viacom HD channels come to FiOS?

[Techman28]

well it sounds fine from here in Texas. How about other channels are they good?

[qwerty1234]

No, just Comedy Central and WGN America.

[Bob_Robertson]

Do you have more than 1 STB... if so, is the issue on all of them?

Since you are wanting a Verizon employee to resolve this technical issue, did you try contacting Verizon's 24/7 Technical Support at 1 888 553 1555, as oppose to only using the Verizon user Forums?

[qwerty1234]

The audio is compressed on both STBs, 1 HDDVR 6416, and an SD STB. And yes I tried VZ Live Chat, and they keep saying its the feed from CC, but CV's audio is fine.

[Vumes]

Sounds like its the feed from the Verizon head end in your area. They need to take a look at that at a local level.

[Techman28]

I'm having it checked in VHO5 now

[kujo]

I am a network tech in the Tampa FSC.  I checked in our video lab and also at home where I have the service and have not noticed any audio problems. 

[Drew_from_Dover]

I've noticed this problem here in Kent County Delaware and it's sporatic. Is there a number we can call while this is occuring to have someone at your end check on it while it's taking place? Hopefully someone in our general area.