Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Annoying VOD "feature"

Reply
Montegoe
Contributor
Contributor
Posts: 4
Registered: ‎10-15-2009

Annoying VOD "feature"

Message 1 of 2
(2,992 Views)

We have an issue with VOD. It's not something that occurs every single time we use VOD, but it happens often enough that it is very annoying. Last night I attempted to call Verizon to let them know that we weren't happy, but after 10 minutes of talking to the automated robot chick and then having her tell me it was a 25 minute wait to speak to an actual living human being (alleged), I gave up and decided to come here.

 

We fork over roughly $230 a month to enjoy phone, TV, and 20/5 internet. With this comes a media center HDTV DVR and 3 standard boxes. For the most part the service is great excluding the problem we have with VOD.

 

Occasionally when selecting a program to watch, the program appears to start only the screen goes black. We can FF, PAUSE or REW the black screen but see no actual show. The "fix" that we employ for this "feature" is to unplug the STB basically resetting it because turning it off and on from the remote doesn't accomplish the same task.

 

If this is a known issue with the network or the STB itself, what is being done to remedy it? If this were a once a month or once a year effort it wouldn't bother me as much, but since it occurs often (nearly every VOD session with the box) it's quite annoying.

1 REPLY 1
dvakaduke
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎10-03-2008

Re: Annoying VOD "feature"

Message 2 of 2
(2,870 Views)

This 'FEATURE' sucks! In my experience, I get audio but no video until i hit the stop button, at which point the video flashes briefly before returning to the VOD menu.

 

The latest annoying feature I've noticed is when selecting VOD content it takes 20-30 seconds for the content to load.

 

I'm seriously considering going back to Comcast or getting DirecTV. Bottom line, for what I pay for FIOS service, it should work, every time.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title