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Answer your **bleep** phones!!

Answer your **bleep** phones!!

Copper Contributor grayhares01
Copper Contributor
Posts: 7
Registered: ‎11-12-2009
Message 1 of 4

Ordered a new HD set top box for my bedroom. The one they sent me was faulty, so I called in to the service center. After about 30 minutes to verify that it was indeed a faulty STB, the tech agreed to send out a new one. It has not arrived and Verizon.com has no record of it even being ordered, let alone sent.


So when I tried to call in last night I sat on hold for nearly an hour. No one ever answered the phone. I finally hung up and went to bed. I am now currently on hold with them  again this morning, and it's been 30 minutes, still no one answering the phone.


Answer your **bleep** phone!!

Bronze Contributor II
Bronze Contributor II
Posts: 167
Registered: ‎03-17-2013
Message 2 of 4

Because I have a hearing loss which makes the phone difficult to use, I rarely, if ever, call Verizon and use Live Chat instead and have found that the wait times are generally not too bad--I think the longest I've waited to get a Live Chat rep is maybe 5 minutes and gnerally, I get connected within 1 minute or so--and most of the time, I have found (as have others) that the Live Chat reps are often more informative and helpful than phone support...

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 3 of 4

Really strange to wait that long.  DId you perhaps try and get it to one of the services that works only during business hours.  I don't know when I waited for more that 5 minutes for a basic pickup EXCEPT when their was a major outage.  Not even durning Super Storm Sandy.

Bronze Contributor II
Bronze Contributor II
Posts: 540
Registered: ‎10-05-2011
Message 4 of 4

I often prefer live chat myself. 

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