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Any way to disable Fios/Video On Demand?

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎03-07-2012

Any way to disable Fios/Video On Demand?

Message 1 of 18
(8,549 Views)

I can block certain channels and ratings using the parental controls, but how do I block/disable the free Video on Demand stuff? I block Disney and Nick channels so my kid can't watch those teenage shows on there, but then he just goes into the free On Demand programs and watches them from there instead!

17 REPLIES 17
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: Any way to disable Fios/Video On Demand?

Message 2 of 18
(8,505 Views)

I am sorry to hear about your troubles. There is no way to disable the free VOD subscription. You can remove the functionality of VOD all together, or continue to use the controlling channels and ratings as you have.

Anthony_VZ

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎03-07-2012

Re: Any way to disable Fios/Video On Demand?

Message 3 of 18
(8,484 Views)

How do I remove the functionality of VOD?

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: Any way to disable Fios/Video On Demand?

Message 4 of 18
(8,461 Views)

That would require an order to be put through from sales/billing to remove that feature off of your account. We can help facilitate that. I have sent you a private message to get more information.

Anthony_VZ

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Contributor
Contributor
Posts: 1
Registered: ‎05-10-2012

Re: Any way to disable Fios/Video On Demand?

Message 5 of 18
(8,369 Views)

I searched for the same issue (how to block 'Video On Demand' programming that undermines the parental control channel blocks I've installed), and I am extremely disappointed to find I have no option to block that programming unless I cancel VOD altogether.  Without this capability I need to weigh canceling VOD vs. seeking another service provider.  Please develop VOD controls to help parents manage their children's viewing.

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Contributor
Contributor
Posts: 1
Registered: ‎12-11-2012

Re: Any way to disable Fios/Video On Demand?

Message 6 of 18
(8,054 Views)

We are new customers to Verizon FIOS and last night I set up the parental controls.  To my dismay I discovered that parental controls don't really cover VOD other than blocking Adult channels and requiring a PIN to purchase a video.  So based on the prior discussion I called Verizon and was told that it cannot be removed from the plan.  Can someone advise if they were able to actually remove VOD?

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: Any way to disable Fios/Video On Demand?

Message 7 of 18
(7,979 Views)

@ConcernedParent wrote:

We are new customers to Verizon FIOS and last night I set up the parental controls.  To my dismay I discovered that parental controls don't really cover VOD other than blocking Adult channels and requiring a PIN to purchase a video.  So based on the prior discussion I called Verizon and was told that it cannot be removed from the plan.  Can someone advise if they were able to actually remove VOD?


So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎01-08-2011

Re: Any way to disable Fios/Video On Demand?

Message 8 of 18
(7,962 Views)

How do you change the on demand negitive feature of removing fast forward capability?  Some on demand shows seem to lock out the commercial skip button?

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Contributor
Contributor
Posts: 1
Registered: ‎12-17-2012

Re: Any way to disable Fios/Video On Demand?

Message 9 of 18
(7,938 Views)

I agree with the previous commenters.  We have had FIOS for quite a while and it is problematic that we cannot block free VOD.  I don't want my children to see some free VOD shows which are not appropriate for them.  You should develop a technical fix.  Please request it from your technicians.  Thank you.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-02-2011

Re: Any way to disable Fios/Video On Demand?

Message 10 of 18
(7,910 Views)

I also agree with the poster. Let me tell you my story.  I got the Fios Setup, and being the great parents we are (that and I am an engineer) I went ahead and set the parental code in 2 places. Great, now my children can be safe from harm.

 

Well, one day my wife and I were watching TV, and suddenly the channel changed and it turned on the Porno channel.  Right away I delted this sheduled VOD. Thats right, even if the VOD is not on, you can still buy it and when it comes on the channel will automatically turn it on.

 

My question is what in the world is the parental controls for if children can do things like this?

 

There was a second mistake that happened with parental controls on, my son somehow got the remote and ordered the spanish channel. Well, no big deal, I will just call them and say "whoops" he made a mistake, please remove it. Well, not so easy. For about a year I was calling every month, just to have the spanish channel appear again the next month on my bill, then i call again, wait on the phone for half and hour, only to have the next thing happen to me next month.

 

The system is REALLY buggy with VOD and other services, some which can cost $50 and up. Verizon does a very very poor job at this. I had to finally call and have them turn off all VOD, all ordering and so far its been good. The bad part of that is when I have friends over and want to watch boxing or something which I would have PAID 60 dollars or whatever it cost, I cannot. It's just too much trouble.

 

I suggest you make sure to CALL verizon, have them shut off all VOD, especially if you have kids that may find the remote even though you hide it.

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