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Apple TV connection with FIOS mobile

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Agro
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎03-10-2017

Apple TV connection with FIOS mobile

Message 1 of 35
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Help! I have the FIOS mobil App installed on my IPAD and Iphone; I stream amd then I airplay to my appleTV so I can watch on my big screen. It was working fine for a month until 2 day ago. NOW, I get the stream on my device, but when I send it to airplay, it gives me an error message and does not work.
I spent an hour with Verizon support who checked the internet, reset the router and says all is ok with verizon, to all APPLE.

I spent an hour with Apple, who had me checked the setting for the apple TV, reboot everything, have mirroring the device to the TV. It does sent the image to the TV but but when a channel is selected on Fios mobile, same error message. Apple says the airplay is working , so it must be the FIOS APP. I tried to delete and download a new APP, still does not work.  Kind of lost now. It works perfectly before, has verizon changed something in the App?? I have apple TV 2nd generation. but as I said, t was working fine before. ANY one have an idea?

thanks

 

 

34 REPLIES 34
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,961
Registered: ‎11-04-2008

Re: Apple TV connection with FIOS mobile

Message 2 of 35
(39,439 Views)

Rather than calling support, try using the in app feature to put in a trouble ticket.


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BunkKryptonite
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Posts: 1
Registered: ‎03-12-2017

Re: Apple TV connection with FIOS mobile

Message 3 of 35
(39,378 Views)

Unfortunately I don't have a solution; rather I have the same problem. I'm a new FiOS customeand was happy to hear that the mobile app supported airplay however I receive a "There was an interruption to your Airplay session. Please try again" message when connected to a fourth generation AppleTV. Devices I'm using the app on are an iPhone 6s and and a fourth gen iPad mini. 

 

Hopefully someone will be able to offer a solution. 

thooper308
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Posts: 1
Registered: ‎03-13-2017

Re: Apple TV connection with FIOS mobile

Message 4 of 35
(39,132 Views)

We had been using the FIOS Mobile App and Apple TV with Airplay to stream content to our TV.  As of the 3/8/17 update of the FIOS Mobile app, we started having a problem with AirPlay.  I filed a ticket with Verizon, and after a couple of days, got the following response:   Apple Airplay is no longer supported for use with the FiOS Mobile app.

 

No reason was given why functionality that previously existed had been taken away, but this was verified on a couple of different devices.

Enpinola
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Contributor
Posts: 1
Registered: ‎03-13-2017

Re: Apple TV connection with FIOS mobile

Message 5 of 35
(39,122 Views)

I have the same problem right now after upgrading this new fios mobile app. The same message I got when doing airplay to my Apple TV. 

 

Do you have the fix now? Please let me know.

thank you. 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,961
Registered: ‎11-04-2008

Re: Apple TV connection with FIOS mobile

Message 6 of 35
(39,075 Views)

Previous post says they were told Airplay support was removed.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Harrisb
Contributor
Contributor
Posts: 2
Registered: ‎03-15-2017

Re: Apple TV connection with FIOS mobile

Message 7 of 35
(38,826 Views)

I have the same issue. They are probably losing money from not renting cable boxes. Time to cut the cord. 

AmySaint
Contributor
Contributor
Posts: 1
Registered: ‎03-15-2017

Re: Apple TV connection with FIOS mobile

Message 8 of 35
(38,820 Views)

Agreed! This is a **bleep** money grab. They are slowly pushing me to cord cutting by removing the few reasons to keep paying for diminishing service.

Zymer
Contributor
Contributor
Posts: 4
Registered: ‎05-05-2011

Re: Apple TV connection with FIOS mobile

Message 9 of 35
(38,811 Views)

Removing AirPlay support ruins the app for me, so I'm uninstalling it, but using an error message that says, "There was an interruption to your AirPlay session. Please try again" is unforgivable from a customer service standpoint... It encourages users to continue continue to bang their head against the wall. Is it some kind of inside-Verizon joke? Or does the "Please try it again." refer to customers shopping for more forward-thinking cable providers?

 

If this is an Apple licensing issue, will Verizon begin to support Chromecast?

Zymer
Contributor
Contributor
Posts: 4
Registered: ‎05-05-2011

Re: Apple TV connection with FIOS mobile

Message 10 of 35
(38,803 Views)

Can anyone at Verizon Support explain why there is still an AirPlay button in the current version of the app? If it is not supported, why even have the option to *attempt* to AirPlay it at all?

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