Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Arris STB LED Issue Status......

Reply
dexman
All Star
All Star
Posts: 276
Registered: ‎06-10-2012

Arris STB LED Issue Status......

Message 1 of 5
(514 Views)

Revisiting a prior topic.....

 

Has anyone heard if Verizon is going to pursue the issue where the status LED on the front of Arris STBs remains fully illuminated after the boxes perform the overnight updates? 🤔

4 REPLIES 4
clem53
Gold Contributor IV Gold Contributor IV
Gold Contributor IV
Posts: 1,653
Registered: ‎12-06-2010

Re: Arris STB LED Issue Status......

Message 2 of 5
(487 Views)

@dexman wrote:

Revisiting a prior topic.....

 

Has anyone heard if Verizon is going to pursue the issue where the status LED on the front of Arris STBs remains fully illuminated after the boxes perform the overnight updates? 🤔


Are you turning off the box after the update? Is it the white lights that remain lit or the green one? Are you sure the update finished? Did you try unplugging power to the box for at least 3 minutes then plugging it back in?

dexman
All Star
All Star
Posts: 276
Registered: ‎06-10-2012

Re: Arris STB LED Issue Status......

Message 3 of 5
(480 Views)

Hi Clem,

 

. No because these updates normally occur around 2AM-ish.

 

. The green LED does not turn on. The white LED changes from dim to bright, winks and, if things occur normally, the LED would eventually return to dim status.

 

. See my first reply. This is an overnight update that should be transparent to the user. It isn't a crash. It behaves like a scheduled update.

clem53
Gold Contributor IV Gold Contributor IV
Gold Contributor IV
Posts: 1,653
Registered: ‎12-06-2010

Re: Arris STB LED Issue Status......

Message 4 of 5
(477 Views)

@dexman wrote:

Hi Clem,

 

. No because these updates normally occur around 2AM-ish.

 

. The green LED does not turn on. The white LED changes from dim to bright, winks and, if things occur normally, the LED would eventually return to dim status.

 

. See my first reply. This is an overnight update that should be transparent to the user. It isn't a crash. It behaves like a scheduled update.


I know APR 7.10 was just pushed out. Did your boxes receive it? Could be Verizon's new way to let you know an update was successful. Not 100% on that!

dexman
All Star
All Star
Posts: 276
Registered: ‎06-10-2012

Re: Arris STB LED Issue Status......

Message 5 of 5
(453 Views)

Just checked the bedroom mini. Yup...it is sitting at 7.10. Nothing in the Message Center.

 

Now if Verizon checked with Arris and was told that the fully illuminated LED is normal if firmware is updated....then ok. Verizon needs to let us know the details. 🙂

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title