Arris STB - "Press Menu to watch Fios TV"

DrCamphill · ‎02-21-2018

This is really annoying. When I turn my tv on in the morning I'm greeted with "Press Menu to watch Fios TV". So in the dark I have to find the Menu button. This is a Arris STB and there is no Menu>>Settings>>STB option to turn off screensaver. The STB auto-poweroff is set to None therfore it is in standby/screensaver and not actually turning off.

How can I get the STB to stop going to screensaver? OR how can the remote be programmed so when I press the TV ON button it also sends the Menu command?

CRobGauth · ‎11-04-2008

If auto power off is set to none and no one is turning STB off, then it should be available as soon as you turn on TV.

I have my DVR set to auto none and is on ready to go every morning when I turn on TV.

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DrCamphill · ‎02-21-2018

Auto power off is set to NONE. I don't see a DVR option to change. I am the only one here so I am sure I'm not turning off the STB, espcially because it's on the screensaver when I turn on the TV.

CRobGauth · ‎11-04-2008

What model stb?

If you turn of tv, wait a couple of minutes and turn it back on, is screensaver on?

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DrCamphill · ‎02-21-2018

I have the Arris VMS1100. I can leave the TV on forever and the screensaver never goes away until I press Menu.

CRobGauth · ‎11-04-2008

Sorry I wasn't clear.

Have TV and STB on.

Turn TV off.

Wait a couple of minutes.
Then turn TV back on.

Is STB still on or is screensaver on?

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DrCamphill · ‎02-21-2018

I turned the tv off and I fell asleep on the couch for almost 90 minutes. When I awoke the STB display was still showing the channel. I turned the tv on and the screensaver was NOT on. It appears there is some screensaver feature that kicks in sometime after 90 minutes.

CRobGauth · ‎11-04-2008

Only other thing I can think to try is to setup auto power off to say 2 hours.

Then go back and set it to none.

Maybe something isn't stored correctly and hopefully this would fix it.

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DrCamphill · ‎02-21-2018

Nada. Still goes to sleep. Every monring I get the dreaded screensaver. Doesn't seem to be a way to turn it off in the 1100 STB.

CRobGauth · ‎11-04-2008

I leave my vms1100 on all the time. And never get the screensaver.

Only other option is some sort of power glitch or box is going bad.

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