Re: Arris STB - "Press Menu to watch Fios TV"
Empressarthur
Newbie

Menu

settings

notifications

disable to turn off 

0 Likes
Re: Arris STB - "Press Menu to watch Fios TV"
CRobGauth
Community Leader
Community Leader

Do you have VMS/IPC?

For these boxes, there is not a simple notifications enable/disable.

I have not found a way to disable the screensaver on these devices.

0 Likes
Re: Arris STB - "Press Menu to watch Fios TV"
Artinflux
Newbie

Have you figured it out? 

If not try this:

Settings

System

Media Client Settings

scroll down to Auto Power Off

scroll up to None

That should work. 

0 Likes
Re: Arris STB - "Press Menu to watch Fios TV"
CRobGauth
Community Leader
Community Leader

If you read through the thread, people have done that.

Yet box is still dropping down to screensaver.

0 Likes
Re: Arris STB - "Press Menu to watch Fios TV"
Alex4707
Enthusiast - Level 2

I have a brand new Samsung LED series  NU8000 with a Verizon FiOs Arris VMS1100 STB with a One Remote control. I have this exact problem, tried everything here. Still have problem. STB. I also have a Samsung 5000 with another smaller Verizon STB. Same issue. So I contacted Samsung on 3 separate times and all I get from them are canned user guide info on connecting external devices like i’m An idiot. Latest response is might be hdmi, stb not anynet capable, must be Verizon not tv. It’s very clear to me that the one remote is not waking up the stb. If I click on any Fios function it wakes up. Seems ridiculous to me that one remote device can’t do the same thing any stb universal remote can.

clearly there’s a command to wake from the Verizon screen saver that is missing in the power on. Turning auto off is not a solution. It’s the screensaver.

has anyone resolved this?

0 Likes
Re: Arris STB - "Press Menu to watch Fios TV"
KERN1
Newbie

Hi, i stumbled across this forum after 3 months of my wife arguing about this same popup issue when we turn on tv. 

I went to Menu/Settings/Notifications/Popup Alerts change options to “Never show me again”

i went to Recomendations, amd turned that off too. 

I went to promotions and turned that off

i went to guide banner and shut that off

if i dont come back here to eat crow tomorrow then you can guess it worked for me.

thanks for starting this thread 

0 Likes
Re: Arris STB - "Press Menu to watch Fios TV"
KERN1
Newbie

Nope. Didnt work. Sad face. Stiff very annoiing

0 Likes
Re: Arris STB - "Press Menu to watch Fios TV"
CRobGauth
Community Leader
Community Leader

Several things have been talked about.

Are you refering to the screen saver that says hit menu to watch FIOS?

If so, that is a screen saver. No way to disable.

You can prevent this by not turning STB off. And disable auto power off.

If yuo are seeing something else, please describe or post a pic.

0 Likes