quick menu

Audio and Video out of sync

Audio and Video out of sync

Reply
Contributor Cindy266
Contributor
Posts: 1
Registered: ‎01-05-2018
Message 11 of 46
(2,059 Views)

I am still having the out of sync problem.  Changing the channel up or down fixes it temporarily.  Is anyone else still having this problem?

Contributor skrapFios
Contributor
Posts: 6
Registered: ‎11-21-2017
Message 12 of 46
(2,039 Views)

Yes this is still an issue - someone posted an earlier response that it should be updated this month... 

Contributor TGagle
Contributor
Posts: 3
Registered: ‎12-06-2017
Message 13 of 46
(2,033 Views)

The channel up and down is only a temporary fix for me also.

Has anyone seen a statement from Verizon on this matter?

Contributor Dadof7
Contributor
Posts: 1
Registered: ‎01-06-2018
Message 14 of 46
(2,027 Views)

I am also continuing to have sync issues. Tried the pause and restart fix and that does seem to make it a little better. I don't know about the rest of you but I pay too much money to have continued issues lime this with Verizon. They need to fix this...NOW. 

Contributor DB23
Contributor
Posts: 1
Registered: ‎01-06-2018
Message 15 of 46
(1,990 Views)

I continue to have these issues and they have gotten progressively worse over the past two months. 

Contributor Pawprint313
Contributor
Posts: 1
Registered: ‎01-07-2018
Message 16 of 46
(1,938 Views)

I’ve been having this issue for several weeks.  If I fast forward DVR recordings or flip between channels, periodically voice and audio are out of sync.  Verizon had me change my HDMI audio setting, reset my box and sent me a new box.  Even after connecting the new box I am still having issues.  Glad to know this isn’t an issue that only I am experiencing.  Hope they fix whatever the issue is soon.

Contributor skrapFios
Contributor
Posts: 6
Registered: ‎11-21-2017
Message 17 of 46
(1,906 Views)

It is discouraging to read the above post.  Sounds like the tech support person that helped you probably wasn't trained properly as to not knowing that this is a known/wide spread issue and/or not sure why this wouldn't show up as known issues since it is so widespread/common.  So it sounds like the support person wasted your time going thru all these "debug" steps and as such Verizon should be ashamed

Copper Contributor Emskware
Copper Contributor
Posts: 13
Registered: ‎12-20-2017
Message 18 of 46
(1,871 Views)

I have only had FIOS since December 20th, but I'm having an increasing problem with audio/video going out of sync on many different channels.  It will even change within the same program, going in and out of sync.  It's really annoying and distracting when you're trying to pay attention to what you're watching.  Come on, FIOS, what happened to your fantastic technology?

Copper Contributor Emskware
Copper Contributor
Posts: 13
Registered: ‎12-20-2017
Message 19 of 46
(1,871 Views)

Unfortunately I have found that a good number of tech support personnell have no idea how to help.  I had problems with my telephone and now problems with the sync on my TV (as well as wrong TV listings in the guide).  They always give me the line "well, nobody else has complained. Call back if you still have the problem."

Contributor FREDGIR
Contributor
Posts: 2
Registered: ‎09-29-2014
Message 20 of 46
(1,856 Views)

Yes same

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

My Fios App
Fios TV App
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios