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Iv'e has Fios installed for 1 year in our new build. It has been out of sync ever since. They want me to unplug the coax on each TV and plug them back in. I did this and it does not work. Easy for them to say pull a 55 and 65" TV off the wall. They have an issue and are not taking resonsibility. Maybe it is time to check out Comcast again. Customer serivce at Verizon is the absoulute worst as of latley. I have them at my Business as well and no better there.
New customer to Verizon Fios...now I see this audio/video sound sync problem has been kicking around for OVER 13 YEARS!!! They need to add this fact to their commercials...FIOS, VERY FAST and MIGHTY...but only if you don't mind feeling like you are watching poorly, over-dubbed Japanese Horror films from the 1950's. I don't want to call tech support EVERY DAY to get them top reset my TV service...why can't we reset our TV boxes from the web site (it's an annoying solution, but it worked last night when they reset everything)....
With the Fios remote I selected the PnP button at the bottom of the remote and an audio selection came up on the screen for ENG 1 and SPA 2. Mine was on SPA 2 and my audio was out of sync but when I selected ENG 1 the audio was in sync. This worked for me and I hope it works for others.
Having the same problem since we switched back to Verizon. Fixes itself if you unplug it but who wants to do that everytime? We have called several times and all they do is reset it.
They want to charge us to have a tech come out