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03-21-2012 06:20 PM
So I recently switched to Verizon (about 2 weeks ago) for internet and tv. After about a week (with no video or audio issues), I decided that I wanted to get a DVR. So they shipped me a DVR Set Top Box - model is CHS 435HDC.
When watching live TV the problem isnt THAT bad...every 1-2 minutes the audio will cut out and the video will pixelate for about 1 second, and then it continues right along.
When watching a TV show that I recorded on the DVR it is REALLY bad...basically unwatchable. The audio and video will cut out briefly every 10-15 seconds, then it continues along normally for another 10 seconds or so then it cuts out for a second and continues again.
Obviously I'm going to ask for a different DVR to be sent to me but if it happens again with the next box I may just cancel and switch back to the "other guy". This is a pretty bad start to what I thought would be a new and better experience. (Im not even going to go into the horrible on-demand menu system.)
Wondering if anyone else has experienced this problem before with their DVR?
(Dont know if it matters but I am in Maryland)
Solved! Go to Solution.
03-23-2012 11:21 PM
Generally but not always pixelation and picture break up is an issue with the signal to the set top box. Sometimes it's as simple as a loose coax cable, or the connector has come loose from the cable itself. There are other causes, but those are the easiest to start checking. I have sent you a private message to your forums inbox.
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03-26-2012 02:33 PM
Thanks for your response. I will respond to your private message. The DVR is now making strange scratching noises and I now have to uplug the dvr completely, plug it back in and wait for it to boot and then I can watch TV. It no longer records my shows...the last one it was supposed to record stopped at the 18 minute mark.
The last time it it went though a boot up it gave me a message that said something like an unknown external harddrive is connected and if I accept my recording will be erased...something like that. No idea what that means.
07-28-2012 05:07 PM
My fios has been cutting out(Freezing audio and video) for over a month now. Had 2 repairmen here 2 different times. Had 2 of the 5 settop boxes replaced, the battery backup replaced, the last time they cut out the connection that has been there for 5 years with NO problems..Still have the same problem. I will try one more time, with the next repairmen.. It that doesn't work then its back to DIRECT TV...The Internet is Great, the FIOS TV has many problems