Audio issues when changing channels

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Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎03-09-2009

Audio issues when changing channels

Message 1 of 4
(4,412 Views)
Whenever I change channels the sound skips two beats. The new channel comes on, sound is good for about 5 seconds and then a skip - a split second of silence - and then good sound for a few seconds and then another skip. After that, the sound is fine. Is this normal when you change channels? I have a multi-room DVR - HD box. Thanks.
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Bronze Contributor I
Bronze Contributor I
Posts: 63
Registered: ‎02-25-2009

Re: Audio issues when changing channels

Message 2 of 4
(4,405 Views)
Lemme guess - you have a QIP7216 settop box.. and settop code 1.6.0... right??   Settop code 1.6.2 fixes this issue.
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Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎03-09-2009

Re: Audio issues when changing channels

Message 3 of 4
(4,384 Views)
you are right on both counts. Man, I can't wait for this fix - supposedly it will be on 4-7-09. For some reason I have my doubts that Verizon has their stuff together enough to have a fix that will correct this problem plus the 'currently not available' issue all at once. I do hope it works. Thanks.
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Bronze Contributor I
Bronze Contributor I
Posts: 63
Registered: ‎02-25-2009

Re: Audio issues when changing channels

Message 4 of 4
(4,380 Views)
Actually the 1.6.2 update DOES fix both issues!  Believe it or not!
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