Audio noise-distortion!

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Registered: ‎11-10-2019

Re: Audio noise-distortion!

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You (Verizon) have been "looking into it" for months! When will you FIX it?!  Everything was fine until Verizon chznged my STB. Now I have the audio distortion.

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Registered: ‎12-06-2010

Re: Audio noise-distortion!

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I firmly believe the source of the problem is Verizon using Dolby Audio compression on sources that are already heavily compressed. They will not give up on this practice,  so the problem will never get resolved.

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Registered: ‎02-08-2020

Re: Audio noise-distortion!

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Has there been any resolution to this issue.  Problem as described has just started on one of my TV’s.  Either no sound or the distortion described in these posts.  Unplugging the FIOS box and having it reboot fixes the problem temporarily.  After a couple of days, problem resurfaces.

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Re: Audio noise-distortion!

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I believe there is now an audio passthrough option in the menu that may help somewhat. It came with the latest firmware update supposedly. Look for that in audio options.

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Registered: ‎02-08-2020

Re: Audio noise-distortion!

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Thank you.  Will give it a try.

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Registered: ‎03-10-2020

Re: Audio noise-distortion!

Message 26 of 42
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Yes i have same problem

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Registered: ‎04-07-2020

Re: Audio noise-distortion!

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I have been having this same issue for two months now - continuous buzzing sound from cable on Frontier Fios formerly Verizon Fios. Not one tech support person has fixed the problem nor did the one who came in person! And no one seems to care enough to investigate and fix it. It was ok for five years and then started two months ago. It’s with Frontier Fios not with my TVs, both under five years old. As soon as this coronavirus quarantine is over I’ll be switching carriers!! Ridiculous. 

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Registered: ‎05-29-2020

Re: Audio noise-distortion!

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Yeah, for me some channels have hotter audio than others. I also got a lot of distortion on some audio, to the point that I just replaced the tv thinking I had a blown speaker. The distortion went away, but the audio levels from channel to channel, and among various inputs, still varies quite a bit. I now am thinking about a sound bar to improve the dialog audio so my wife doesn’t turn up the volume and damage the new tv. Anyone recommend a sound bar for my Visio tv to improve dialog audio?

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Re: Audio noise-distortion!

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@BonG1 wrote:

Yeah, for me some channels have hotter audio than others. I also got a lot of distortion on some audio, to the point that I just replaced the tv thinking I had a blown speaker. The distortion went away, but the audio levels from channel to channel, and among various inputs, still varies quite a bit. I now am thinking about a sound bar to improve the dialog audio so my wife doesn’t turn up the volume and damage the new tv. Anyone recommend a sound bar for my Visio tv to improve dialog audio?


Have you tried: Menu>Settings>Audio and Video>Audio>Dynamic Range, set it to heavy and it will help the channel to channel volume issues and bring up the dialog levels.

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Registered: ‎07-12-2020

Re: Audio noise-distortion!

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It only happens when commercial are transmitted

 

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