×

Switch Account

Audio noise-distortion!

Audio noise-distortion!

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎11-10-2019

Re: Audio noise-distortion!

Message 21 of 29
(610 Views)

You (Verizon) have been "looking into it" for months! When will you FIX it?!  Everything was fine until Verizon chznged my STB. Now I have the audio distortion.

Highlighted
MVP MVP
MVP
Posts: 775
Registered: ‎12-06-2010

Re: Audio noise-distortion!

Message 22 of 29
(601 Views)

I firmly believe the source of the problem is Verizon using Dolby Audio compression on sources that are already heavily compressed. They will not give up on this practice,  so the problem will never get resolved.

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎02-08-2020

Re: Audio noise-distortion!

Message 23 of 29
(477 Views)

Has there been any resolution to this issue.  Problem as described has just started on one of my TV’s.  Either no sound or the distortion described in these posts.  Unplugging the FIOS box and having it reboot fixes the problem temporarily.  After a couple of days, problem resurfaces.

Highlighted
MVP MVP
MVP
Posts: 775
Registered: ‎12-06-2010

Re: Audio noise-distortion!

Message 24 of 29
(475 Views)

I believe there is now an audio passthrough option in the menu that may help somewhat. It came with the latest firmware update supposedly. Look for that in audio options.

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎02-08-2020

Re: Audio noise-distortion!

Message 25 of 29
(457 Views)

Thank you.  Will give it a try.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎03-10-2020

Re: Audio noise-distortion!

Message 26 of 29
(315 Views)

Yes i have same problem

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎04-07-2020

Re: Audio noise-distortion!

Message 27 of 29
(186 Views)

I have been having this same issue for two months now - continuous buzzing sound from cable on Frontier Fios formerly Verizon Fios. Not one tech support person has fixed the problem nor did the one who came in person! And no one seems to care enough to investigate and fix it. It was ok for five years and then started two months ago. It’s with Frontier Fios not with my TVs, both under five years old. As soon as this coronavirus quarantine is over I’ll be switching carriers!! Ridiculous. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎05-29-2020

Re: Audio noise-distortion!

Message 28 of 29
(66 Views)

Yeah, for me some channels have hotter audio than others. I also got a lot of distortion on some audio, to the point that I just replaced the tv thinking I had a blown speaker. The distortion went away, but the audio levels from channel to channel, and among various inputs, still varies quite a bit. I now am thinking about a sound bar to improve the dialog audio so my wife doesn’t turn up the volume and damage the new tv. Anyone recommend a sound bar for my Visio tv to improve dialog audio?

Highlighted
MVP MVP
MVP
Posts: 775
Registered: ‎12-06-2010

Re: Audio noise-distortion!

Message 29 of 29
(46 Views)

@BonG1 wrote:

Yeah, for me some channels have hotter audio than others. I also got a lot of distortion on some audio, to the point that I just replaced the tv thinking I had a blown speaker. The distortion went away, but the audio levels from channel to channel, and among various inputs, still varies quite a bit. I now am thinking about a sound bar to improve the dialog audio so my wife doesn’t turn up the volume and damage the new tv. Anyone recommend a sound bar for my Visio tv to improve dialog audio?


Have you tried: Menu>Settings>Audio and Video>Audio>Dynamic Range, set it to heavy and it will help the channel to channel volume issues and bring up the dialog levels.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.