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04-06-2019 02:35 PM
I got the Auto Tune feature to start working again by doing the following for the media client (STB):
Settings --> System --> Favorite Channels --> Flip by Favorites and then select "All Channels" (ie, instead of Favorites 1 or Favorites 2)
Note: Verizon support was useless for this problem. They ended up sending me a new STB which worked for a while (ie, until I went thru and manually selected the rest of my desired settings). Must be a recently introduced firmware bug (I'm seeing the same problem - and workaround fix - on multiple STBs).
Build Number, etc.: 24.18, 24.18, 24.12
04-08-2019 02:27 PM
Thanks so much for sharing your solution. I tried it on all 3 of my TV's and it works perfectly! Bravo!!!
04-08-2019 07:01 PM
Glad I could help you and others. Hopefully Verizon will fix this bug soon.
04-13-2019 10:20 AM
Yes, this corrected the Auto Tune to HD problem, but compomises elsewhere. Now when I singularly flip thru channels, I must go thru every channel offered in my TV package before I get to my Favorite channel I want to see.
Overall, it's still broke.
04-13-2019 11:51 AM
Yep, it's a workaround - not a fix (unfortunately). At least you know it is not a problem with one of you boxes (I had one STB that had the Auto Tune problem and three that didn't so thought it was a box problem and so did Verizon - but obviously it was due to the one box having a different Flip setting).
As this thread has an accepted solution for a workaround to a specific auto-tune issue, please keep posts on-topic concerning that issue. If you are experiencing a different issue, please feel free to join one of the other threads discussing that issue, if one exists, or start a new thread. Thanks.
04-15-2019 11:49 AM
I decided to call FIOS support to "add my voice" because the problem is easy to explain, easy to reproduce. And the workaround does work, but the drawback is when you set favorites to "All Channels", then you get all channels when using the up-down channel buttons. Yuck!
Anyhow, I got lucky to have gotten a decent representative who didn't attempt to say it is all my fault, he listened, then reached out to a back office group, and came back to tell me that they are aware of the problem and there is a patch to fix it in an upcoming release. He couldn't tell me how long it will take for that patch to make it out to the live world, but at least we know this problem will get fixed eventually.