We've always had the Auto-Tune to HD channels function enable on 3 TV's. For example, if you want the HD channel 505, you just have to push "5" and if a corresponding HD channel exists, in this case "505" it will auto tune to the HD channel. The other morning, we noticed Verizon had changed their "Welcome" screen from the Verizon logo to a full screen teaser for movies and videos which cycles through various options available. The other thing we noticed coincident with that was the Auto-Tune to HD channels no longer worked on any of the TV's. I checked the settings and it was still enabled. I disabled and re-enabled the settings, rebooted each STB, and rebooted the router all to no avail. Has anyone else run across this change since the Welcome screen changed? I'm wondering if it's a systemic problem. Thanks........... Dave..........

I got the Auto Tune feature to start working again by doing the following for the media client (STB):Settings --> System --> Favorite Channels --> Flip by Favorites and then select "All Channels" (ie, instead of Favorites 1 or Favorites 2)Note: Verizon su...

I decided to call FIOS support to "add my voice" because the problem is easy to explain, easy to reproduce. And the workaround does work, but the drawback is when you set favorites to "All Channels", then you get all channels when using the up-down channel buttons. Yuck! Anyhow, I got lucky to have gotten a decent representative who didn't attempt to say it is all my fault, he listened, then reached out to a back office group, and came back to tell me that they are aware of the problem and there is a patch to fix it in an upcoming release. He couldn't tell me how long it will take for that patch to make it out to the live world, but at least we know this problem will get fixed eventually.

Just adding my voice to those requesting a fix for this problem which still exists as of 5/14/19 on my VMS1100.

I haven't received that update on my box so I can't test it out. I would imagine it is just a bug with the new update

Go to Settings..TV.. Auto Tune HD Channels and turn it on.

Then how do you set it up. I just installed 3-TV one boxes w/digital voice and can't find the setting anywhere in the menu. Out of the box, it doesn't work; i.e. I key in channel 3 and channel 3 comes up (SD) instead of 503 (HD)

This problem is now fixed!!! I just tested it. Release: APR-6.6 Build Number: 24.33

Same here. The HD signal ia gone after the STB software update. Anyone able to resolve it?

I have settings set to switch automatically from SD to HD channels, if available but for the last month it does not switch automatically. You have to hit the c button. Is anyone else having the same problem. Thanks.

The workaround does not work on all boxes. I have a Media Server and 4 IP Clients. It works on all but one and, yes, I Exported and Imported the settings from a client where the workaround works. Fix it already...