This can happen on any combination of channels but as an example if I am watching channel 502 then switch to cannel 509 when I hit the last button I will still see channel 509 on screen, it doesn't change back to channel 502, however if I channel up or down I will be on channel 503 or 501. So it does appear to have changed within the STB channel memory but just didn't change the view. Any thoughts or anyone else having the same problem.
05-18-2009 08:40 AM
If the remote is bad we can get you a new one of those. Those buttons are among the few “moving parts” in the entire system.
To test to see if it is the remote or another issue, use a remote from another room (be SURE to return the test remote to the original location, do NOT get the remotes mixed up from room to room).
If one remote works and one doesn’t refresh the batteries in the bad remote, if after this it still will not work, contact Verizon for a replacement remote. Suggestion: you will need to re-program the new one when it arrives to work with your TV if you are not familiar with this ask the support professional replacing your remote to go over the process with you so you won’t have to call back in for help with that.
If all remotes fail to “Last” on this box the box itself may need a software update or “re-initialization” or some other box/room specific issue is present like line-of-sight between the IR eye on the box and the remote.
Also the behavior is expected to be slower using this feature in HD as the processing time is greater, be sure it is just not this HD processing time too, but it doesn’t sound like that’s it in your case.
I have not heard the latest update caused unexpected behavior of the “Last” feature, I use this a lot too and understand the importance of this feature. If you have time, post the results of any (above described) testing here please, Thanks!
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05-18-2009 04:56 PM
05-18-2009 05:00 PM
05-18-2009 06:30 PM
05-18-2009 07:30 PM
Yes that is exactly what happens,
I have put in a call to tech support and was told that it was the first he had heard of such a problem. So I guess for now I will try and get a better diag for the tech and see where that leads, but as you all have said, chances are that's its not the remote since the box does appear to be changing internally just not showing correct channel.
05-18-2009 08:20 PM
05-19-2009 04:50 AM
05-26-2009 06:30 PM
I had the opportunity to try another remote and it responds the same way so it does appear to be the HD STB. Hopefully this can be repaired with a software change or new STB.. Neighbor just had his installed and it has issue also so new STB probably isn't the answer.