On January 3, 2018 I spent over an hour via live chat and the telephone attempting to resolve a simple issue. An on demand movie was rented and the picture was distored. The movie was unable to be viewed. I called to have the movie removed and credited back to my account. This has happened previously and has been a simple fix. The rep I was chatting with was asking me questions such as "help me with the number".....I had no idea what number he was referring to, this went on and on. Every question I was asked, I had to clarify what he was asking!!!!!!
I dont know what is going on at customer service but I spent 45 minutes on a live chat with a rep attempting to just have the movie removed. I did not even want the amount credited after spending so long trying to get this resolved.
I was then told I had to call billing........After another 20 minutes on the phone with the billing rep because I couldnt understand the questions she was asking me. It was FINALLY resolved. It is unacceptable after being a loyal customer of over 10 years that I spent this long trying to get a movie removed. Horrible experince in general!!!!
Believe it or not the issue isnt resolved!!!!!!!! The credit has been made to my account but the movie is not removed. I specifically asked that it be removed so I could rent it again hoping it would not be distored this time. This has been an overall horrible experience. This is one of the worst customer service experiences I have had.
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