I have been having this issues since losing power for longer than the battery backup could handle (was about Days).
The two problems seem to occur simultaneously:
1) Cannot control DVR from my PC (which I used to be able to) - Get various error messages such as Bad Gateway...
2) CallerID no longer appears.
More than 2 times I called tech support and the first time I guess they did a basic reset and both issues
were resolved for about a week but started again.
Next time I called I said this had happened recently... This time they did a reset that wiped out my "Favorites" settings but
both issues were resolved - but once again only for 7-10 days.
I called a third time and the tech said it's most likely the DVR, so they sent me a replacement.
I installed the new DVR and still no remote programming capability of the DVR nor CallerID.
Is anyone at Verizon capable of resolving this?
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.