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Bad Gateway & No CallerID

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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎12-20-2010

Bad Gateway & No CallerID

Message 1 of 2
(193 Views)

Hello,

 

I have been having this issues  since losing power for longer than the battery backup could handle (was about Days).

 

The two problems seem to occur simultaneously:

 

1) Cannot control DVR from my PC (which I used to be able to) - Get various error messages such as Bad Gateway...

 

2) CallerID no longer appears.

 

More than 2 times I called tech support  and the first time I guess they did a basic reset  and both issues

were resolved for about a week but started again.

 

Next time I called I said this had happened recently... This time they did a reset that wiped out my "Favorites" settings  but

both issues were resolved  -  but once again only for 7-10 days.

 

I called a third time and the tech said it's most likely the DVR,  so they sent me a replacement.

 

I installed the new DVR and still no remote programming capability of the DVR nor CallerID.

 

Is anyone at Verizon  capable of resolving this?

1 REPLY 1
Moderator Moderator
Moderator
Posts: 2,160
Registered: ‎03-10-2011

Re: Bad Gateway & No CallerID

Message 2 of 2
(192 Views)

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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