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Bad Gateway message

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Contributor
Contributor
Posts: 1
Registered: ‎10-09-2011

Bad Gateway message

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I receive "Set Top Box is not responding" or "Bad Gateway" messages when I try to access my DVR through the FiOS TV Central website. Please assist. Thanks!


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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,001
Registered: ‎05-27-2010

Re: Bad Gateway message

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(576 Views)

Use the "Contact Us" link at the bottom of the page and open a tech support chat session.   Tell them the message you are receiving and they will make some adjustments to your router configuration to allow this to work.

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Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎12-29-2009

Re: Bad Gateway message

Message 3 of 3
(569 Views)

Tech support told me that has to do with browser settings. I use IE9 and get the same message. When I unselect the "Preserve Favorites Website Data" in IE9 and clean all cookies the bad gateway message is gone. However it must remained unselected otherwise the message returns. I'm not sure about Firefox.

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