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Bad Gateway

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dizney
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎04-14-2011

Bad Gateway

Message 1 of 5
(599 Views)

I have a muti-room dvr that my other stb(s) can't see and when I try to see it on the internet and it says bad gateway. Had a tech out 2 days ago and still the same thing. Someone help....

4 REPLIES 4
PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Bad Gateway

Message 2 of 5
(591 Views)

@dizney wrote:

I have a muti-room dvr that my other stb(s) can't see and when I try to see it on the internet and it says bad gateway. Had a tech out 2 days ago and still the same thing. Someone help....


Suggest you run the Caller ID repair wizard under the STB mail menu, Customer Support, In-Home agent.  This MAY help.

dizney
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎04-14-2011

Re: Bad Gateway

Message 3 of 5
(589 Views)

Yes I tried this and it didn't work also turned off reset everything and turned back on and still not working 

BAnsl
Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎10-23-2008

Re: Bad Gateway

Message 4 of 5
(559 Views)

When you get this problem, you have to call tech support and ask them to "Reset your Port Mappings".

 

Just rebooting the router/DVR or powering down/unplugging them will not work.

 

Hopefully, at some point, the ability to do this will be included in the In Home Agent, or some other App.

 

Surprised that the Tech guy you called did not know this.

 

 

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Bad Gateway

Message 5 of 5
(551 Views)

@BAnsl wrote:

When you get this problem, you have to call tech support and ask them to "Reset your Port Mappings".

 

Just rebooting the router/DVR or powering down/unplugging them will not work.

 

Hopefully, at some point, the ability to do this will be included in the In Home Agent, or some other App.

 

Surprised that the Tech guy you called did not know this.

 

 



you can also do this via chat support by clicking on verizon's contact us link at the bottom of the webpage. 

 

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