I don't know how many times I have had to contact VZ to clear Bad Gateway error message and to restore Caller ID on the TV. I do like the idea of being able to have the ability to remotely set up recordings. It seems like after about a week after getting the issues resolved they come back again. Both at just about the same time. I end up on the phone for about an hour each time. Is there anybody on the forum who would actually be able to fix the problems on a somewhat permanent basis?