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Baffled at DVR shortcomings

Baffled at DVR shortcomings

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Contributor Baffled
Contributor
Posts: 1
Registered: ‎09-09-2009
Message 1 of 12
(7,126 Views)

Hi,

 

I'm not sure I expect any kind of a helpful response to this.  But, I am BAFFLED by the shortcomings of Verizon's FiOS DVR.  This product comes across as a beta offering.  This is not exactly new technology.  And, I would have thought that some things regarding the behavior of a DVR would be somewhat standard by now.  What gives?

 

An HD DVR with 18 hrs of storage???  And, no means to expand this with say an eSATA disk??  Does no executive at Verizon actually use this thing?  This isn't a "base model"!  And, I've heard nothing to give me reason to believe this is changing any time soon.

 

How do I skip to the end or the beginning of the buffer?  I can't?  Doesn't that seem like the 3rd or 4th function to add?  Someone should have said "Oh crap!  How did we leave that out?" and fixed it by now.

 

And speaking of the buffer.  DVR, I paused you because I want you to wait right exactly where I pushed the button until I'm ready to continue watching.  I'm still not sure just how long it waits; but all on its own it starts back up.  But, doesn't it start where I paused it?  No, of course not!  It jumps to the end of the buffer.  (Hmmm, maybe THAT's how I skip to the end.  I guess that would probably stll take longer than FF does.)  So, I'm watching a football game and need to step out of the room for 30-60 minutes.  I think I'll pause the game so I don't miss anything.  I come back to the room and Surprise!  Guess what the score is now!  I know I'll skip to the beginning of the buffer and work my way back to where I was.  Nope, can't do that.  I have to watch the action in reverse until I get to where I was!  Tell me.  When is skipping to the end (even when watching a non-sporting event) EVER the preferred action??  I don't get the logic here at all.  Okay, if you run out of buffer space before I get back, you may start playing again, where I LEFT YOU!  How is this not obvious??

 

Some of the more "minor" things we have noticed.  The "Last" button seems a little inconsistent, depending on whether you are recording something or not.  It should be easier to try and watch/monitor the shows on both tuners at the same time.  The audio and video occasionally get out of sync.  Oh, and we have experienced some of that notorious video dropout over HDMI.

 

Again, is this a beta product?  I love your HD signal.  But, your DVR really, really needs improvement.  Is it a copyright issue?  Would Verizon have to pay Tivo to use some of the more common-sense like functionality that they seem to employ?  Seriously, I just don't get it.

 

I am, Baffled

11 REPLIES 11
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Silver Contributor IV
Silver Contributor IV
Posts: 585
Registered: ‎10-22-2008
Message 2 of 12
(7,063 Views)

It took many years for products like TiVo to reach their current state.

 

The Verizon DVR is relatively new, so it is unrealistic to expect the same level of maturity in the software.  Verizon continues to work hard on their software, so over time, they will eliminate bugs and improve functionality.  As far as recording capacity, an updated DVR model is expected early next year with at least double the storage.

 

If you can't wait for Verizon to improve their DVR, then you can always purchase your own Moxi or TivoHD.   These products require one CableCard from Verizon for $2.99/mo; this is an access card that plugs into the front of the box to authorize all of the SD and HD channels in your FiOS programming package.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
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Silver Contributor IV
Silver Contributor IV
Posts: 585
Registered: ‎10-22-2008
Message 3 of 12
(7,033 Views)

 


@KenAF wrote:

It took many years for products like TiVo to reach their current state.

 

The Verizon DVR is relatively new, so it is unrealistic to expect the same level of maturity in the software.  Verizon continues to work hard on their software, so over time, they will eliminate bugs and improve functionality.  As far as recording capacity, an updated DVR model is expected early next year with at least double the storage.

 

If you can't wait for Verizon to improve their DVR, then you can always purchase your own Moxi or TivoHD.   These products require one CableCard from Verizon for $2.99/mo; this is an access card that plugs into the front of the box to authorize all of the SD and HD channels in your FiOS programming package.


 

Correction -- CableCards cost $3.99/mo for new customers, not $2.99/mo.

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
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Copper Contributor ksebruce
Copper Contributor
Posts: 6
Registered: ‎04-21-2009
Message 4 of 12
(6,947 Views)

Great post - I agree completely with everything you write about the DVR pause function - completely unacceptable. Another big shortcoming is that you cannot fast forward toward the end of a recorded show - it simply stops fast forwarding for the last 30 seconds or so of the buffer - baffling indeed. And don't get me started on the annoyingly large title bar at the bottom of the screen that comes up every time while you fast forward or rewind as well as the useless guide info. I'd like to record the new season of Curb Your Enthusiam but just gave up trying to setup a Series Pass because it wants to record the show everytime it airs, rerun or new.

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Contributor kgreener
Contributor
Posts: 2
Registered: ‎04-21-2009
Message 5 of 12
(6,914 Views)

Fantastic post.  I too agree with everything you write about the lack of a true DVR pause function, lack of "true" dual-tuners, the title bar that comes up every time you FF or REW, lame guide info, lack of true slow-motion, etc..  I've been with FIOS for over two years now hoping they would improve the DVR with basic features such as this but apparently it ain't going to happen.  I cannot for the life of me understand why more people have not complained about this, and I salute you for starting this thread.

 

I came from Comcast to FIOS in June 2007 and while I couldn't stand Comcast's business practices, I liked the functionality of their DVR a LOT more than I do the FIOS DVR (I can't believe I'm saying this).  C'mon: it's basically the same hardware (Motorola), but with different basic functionality - what gives?  I've told many friends who have debated switching to FIOS that if I knew more about the FIOS DVR before making the switch, I probably would have stayed with Comcast.  And, most of these folks are still with Comcast because they too like the Comcast DVR functionality too much to switch to FIOS.

 

I disagree that the Verizon DVR is relatively new and these things will eventually be addressed.  It is way overdue for basic DVR functions such as the ones mentioned above to be added, and I cannot for the life of me understand why more people have not complained about this. If I had the functionality of the Comcast DVR on FIOS, well, I'd be ecstatic.  But I don't, so that's why I am speaking up.

 

Something to think about, Verizon.

 

Thanks for listening.

 

Edit: as you can see this is my first post.  I'm mostly a lurker on these boards, and have been waiting years to find likeminded folks who feel the same way about the lack of these basic DVR functions.  Thanks again for starting this thread, maybe others will speak up too.

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Contributor Hbergeron
Contributor
Posts: 2
Registered: ‎09-11-2009
Message 6 of 12
(6,896 Views)

It makes no sense to make excuses for a company the size of Verizon with a product like a DVR.  TIVO yes, but also RCN, Cox, and god-forbid, even Comcast have better DVR functionality than FIOS.  After waiting for years to get FIOS the relative lack of sophistication in the box software has already started me at least considering other options when my contract ends in a month.  On top of the big things, the boxes don't even have a sleep timer - something that is available in the firmware, but VZ engineers seemed to have let that one slip by too.  Maybe spend a little of the FIOS money to hire away a top software product manager (from Tivo, or heck, even Microsoft.)  It makes no sense to spend Billions bringing state of the art telecom tech to the houses only to fall apart in the last ten feet to your customers (or potential customers) eyeballs.

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Contributor KonaBob
Contributor
Posts: 3
Registered: ‎09-12-2009
Message 7 of 12
(6,819 Views)

I totally agree - the single biggest problem with FIOS is the poor DVR functionality!  Everything else about FIOS is great - please just give me:

 

- the ability to skip to the beginning or end of a recorded show or live buffer,

 

- a way to stop the automatic "jump to end of live TV" after being paused for a few minutes, and

 

- a slow-mo/single-step feature that actually works properly, not jumping around at random, and not working at all near the beginning of a buffer.

 

There are several other details I would love to see corrected, but those are my big 3.

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Contributor KonaBob
Contributor
Posts: 3
Registered: ‎09-12-2009
Message 8 of 12
(6,640 Views)

Sure would be nice if someone from Verizon chimed in here with:

  • Yup, we're working on improving the DVR right now, or
  • Gee, guess we should look into fixing this stuff, or
  • Dude, that's how it is, and we ain't gonna fix it, or
  • All of the above.

 

Failing that, can we at least get a couple of me-toos?  Does nobody really care????

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Bronze Contributor I
Bronze Contributor I
Posts: 65
Registered: ‎12-15-2008
Message 9 of 12
(6,634 Views)

I think the FiOS DVR is fine. My only two major gripes are the lack of storage and the 4:3 IMG, both of which are reportedly being worked on by Verizon. PIP would also be nice.

 

I think that the other gripes mentioned here are minor, and they don't interfere with my viewing experience. If they did, I'd opt for a Tivo HD or a Moxi. But for the price, the FiOS DVR is fine as far as I'm concerned.

 

I do find myself sometimes missing the Dish Network VIP 722 HD DVR that supports external storage, has a true 16:9 IMG, and PIP. But overall my viewing experience is better with FiOS.

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Contributor majiksea
Contributor
Posts: 2
Registered: ‎09-17-2009
Message 10 of 12
(6,544 Views)

I agree, this thing has two (2), count em two USB ports and neither one works. The only answer you get is, Oh those are not enabled right now. Well the thing has NO storage. We can save anything, nothing. I love the service, love the picture, but sure miss my Dish Network DVR. I may have to buy a Moxi if they don't fix this soon, but I should not have to!!!!

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