I upgraded to the the FIOS ONE boxes and totally regret it - the only positive thing is the boxes are small and the mini’s connect wireless. I have had nothing but problems whenever I switch from my SONY Bravia apps back to TV - it can’t find the signal and I end up having to unplug the box which is the DVR box so it screws all the other TV’s in the house, then sometimes that doesn’t fix it so I have to change the HDMI plug input and also uplug the TV I also found that when I hit pause on the TV that has the DVR box it pauses other TV’s even if they aren’t on the same channel and those TV’s freeze and have to have the box unplugged to get them back to normal.
I also had the problem of my TV freezing for a few seconds and loosing sound, I did contact tech support and they did something on their end which worked for a few days.
I am at the point where I will be switching providers as soon as my stupid contract is over in 6 months. I am done with Verizon
Beware if you upgrade - its nothing but a nightmare and I’m sorry I did!!!
If anyone has any ideas why all this is happening I’d love to hear ........
04-06-2019 11:24 AM
I’ve had essentially the same exact experience. It was rolled out too early... way too many issues.
06-14-2019 11:34 AM
I had the same problem and they finally sent a tech out - turns out the new boxes use a different signal than the old ones so if you have old wiring you will have an issue. The tech replaced the wires and the issue is resolved. Now we have issue with the pause button pausing all the TV's not just the one.
07-26-2019 09:37 AM
No have been told lots of solutions but nothing has worked. It was even doing it the other night when we watched a recorded show from last week and the TV in the other room was watchign live TV and the sound and picture started acting up on that TV. Had to reboot main box to fix it.
We were told we have too many boxes and even though they are supposed to be independent something is happening where one is controling the other - sounds lame to me. It is obviousely a box issue and the engineers need to find out why the new boxes do this if there are multiple boxes in the house. I'm ready to switch companies.
07-26-2019 04:39 PM
Just upgraded and having the and problems. So annoyed that I already sent back my old equipment.
07-27-2019 11:04 PM
Same problem, but how did you manage to get a tech - they just outright refuse even though following their suggestions and calling multiple times does nothing.
07-28-2019 06:12 PM
Go to dslreports.com and post your problem in the Verizon Direct forum. That is a direct connection to Fios tech, and you should get an answer fairly quickly.