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Black Screen, Audio Only

Bronze Contributor II
Bronze Contributor II
Posts: 132
Registered: ‎01-08-2013

Black Screen, Audio Only

Message 1 of 2
The past couple of days I've been having an issue where I am only getting audio and no video (just a black screen) on at least one of my set top boxes.

I can use all the menus, the guide, and watch DVR programs just fine. It is only live TV.

Occasionally if I switch channels I'll get video back for at most a few minutes before the video goes black again.

Can anyone provide any help towards solving this issue? Thanks.
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Black Screen, Audio Only

Message 2 of 2

You can try swapping the box to another location to see if the trouble follows the box of the trouble is in that specific room. You can also try using a different cable from the box to the TV.

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