×

Switch Account

Black Screen on QIP 7232 changing channels

Black Screen on QIP 7232 changing channels

Reply
Contributor cballin
Contributor
Posts: 1
Registered: ‎04-16-2011
Message 1 of 2
(1,639 Views)

I recently "upgraded" to the larger capacity QIP 7232 box with DVR. Now, when I change channels using the number keys on the remote, or using the "last" button on the remote, the screen goes black for about 10-15 seconds, and then the TV comes back on. However, when I use the channel up or down arrows on the remote, the blank screen does not happen - it just changes channels normally. I spent a lot of time one day on the phone with FIOS, and they had me do all the resetting stuff, but it still happened. FIOS then sent me another QIP 7232 cable box/DVR, which did the same thing. Is anyone else having this problem? I'm wondering if I should just get my older (smaller capacity) cable box back - I never had this problem with that box. thanks,Caryl

1 REPLY 1
Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008
Message 2 of 2
(1,629 Views)

@cballin wrote:

I recently "upgraded" to the larger capacity QIP 7232 box with DVR. Now, when I change channels using the number keys on the remote, or using the "last" button on the remote, the screen goes black for about 10-15 seconds, and then the TV comes back on. However, when I use the channel up or down arrows on the remote, the blank screen does not happen - it just changes channels normally. I spent a lot of time one day on the phone with FIOS, and they had me do all the resetting stuff, but it still happened. FIOS then sent me another QIP 7232 cable box/DVR, which did the same thing. Is anyone else having this problem? I'm wondering if I should just get my older (smaller capacity) cable box back - I never had this problem with that box. thanks,Caryl


Try setting the SD Override setting to "off" (main menu>settings>video setting>SD Override>off).  What you are probably seeing is your TV switcihing between SD and HD resolutions.  A new 7232 has the SD Override default setting of "480i" for some reason.  By turning the SD Override off, all programming from the STB (both HD and SD) will be sent to your TV at HD resolution (1080i or 720p, whichever you have the video format of the STB set to) so your TV won't have to switch its resolution each time you tune from an HD to SD channel or SD to HD channel.

 

This is a common solution to the situation you describe.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.