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tenaj13215
Contributor
Contributor
Posts: 4
Registered: ‎10-28-2017

Bookmarks

Message 1 of 7
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I can find MY bookmarks for movies I have previously bookmarked.  But where did the OPTION to bookmark go?  All I see is buy/rent, watch, etc.

 

Thanks

6 REPLIES 6
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: Bookmarks

Message 2 of 7
(1,020 Views)

What model stb do you have?


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tenaj13215
Contributor
Contributor
Posts: 4
Registered: ‎10-28-2017

Re: Bookmarks

Message 3 of 7
(959 Views)
  • Model:VMS1100

This just happened recently.  There is a Buy/Rent option, watch trailer, etc, but no option to bookmark.

 

All of the items I bookmarked are still under My Bookmarks, but now I can not bookmark anything new!

 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: Bookmarks

Message 4 of 7
(890 Views)

Try rebooting STB.

Mine still has it.

I hit On Demand.

Then Select first Movie (Annabell).

I have option to Buy/Rent, Bookmark and Watch Trailer


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tenaj13215
Contributor
Contributor
Posts: 4
Registered: ‎10-28-2017

Re: Bookmarks

Message 5 of 7
(848 Views)

tried rebooting stb.  tried rebooting router.  unhooked BOSE and DVD player and hooked straight from stb to tv.  Still no option to bookmark in On Demand movies, only buy/rent or watch trailer.  Ready to call Verizon - although I hate doing that and have them make me go through all the same steps I have already done.  

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: Bookmarks

Message 6 of 7
(813 Views)

Try hitting them up on twitter @verizonsupport


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tenaj13215
Contributor
Contributor
Posts: 4
Registered: ‎10-28-2017

Re: Bookmarks

Message 7 of 7
(773 Views)

don't use twitter - will try something else.  thanks

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