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Both STBs...out?

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎10-17-2010

Both STBs...out?

Message 1 of 56
(4,148 Views)

When I woke up this morning, I noticed that both the set top boxes for my tvs were giving me errors.

 

They display d6.09, Er.05, and then a countdown, cycling down from -60.  When the numbers cycle down to 0, all the lights go off for a moment, then come back on with FP6A before starting over again.  The power light on them is off, and I'm unable to turn either of them on. I tried unplugging them, but it's the same when I plug them back in. I went to the support website and had it try to reset my boxes, but that didn't seem to do anything either.

 

Anyone know what's going on here? Or do I somehow need both my boxes replaced at the same time?

(My internet doesn't seem to be having any issues.)

55 REPLIES 55
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Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-28-2011

Re: Both STBs...out?

Message 2 of 56
(4,135 Views)

same here. Valrico, FL

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Contributor
Contributor
Posts: 1
Registered: ‎07-06-2011

Re: Both STBs...out?

Message 3 of 56
(4,127 Views)

I have the exact same problem in the Tampa area - only the standard def boxes are affected, the HD seems OK. Boxes will not respond to remote or front panel buttons.  I was watching on one of them when it started.

 

Tried calling tech support, but could not wait on hold to talk to anyone.  hope they clear this up soon!

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Contributor
Contributor
Posts: 1
Registered: ‎07-06-2011

Re: Both STBs...out?

Message 4 of 56
(4,121 Views)

I am having the same issue.  Pittsburgh, PA

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Contributor
Contributor
Posts: 1
Registered: ‎07-06-2011

Re: Both STBs...out?

Message 5 of 56
(4,111 Views)

Same thing at my residence -- Spent nearly an hour on hold to speak to technical support only to be told "sorry nobody is available this call will now be disconnected" 

 

Called back and started the whole thing again-  after another 15 minutes I am already late for work. .  Relatives will have to fend for themselves.  

 

 

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Contributor
Contributor
Posts: 1
Registered: ‎07-06-2011

Re: Both STBs...out?

Message 6 of 56
(4,089 Views)

Same here in Bradenton, FL

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Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: Both STBs...out?

Message 7 of 56
(4,072 Views)

There was an upgrade last night that failed. All boxes should be repaired this morning, hopefully.

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎07-14-2010

Re: Both STBs...out?

Message 8 of 56
(4,041 Views)

Same thing is happening to me in Pittsburgh. PA.  I was watching the TV at 5:30 a.m. and all of a sudden it went out and started giving all the error messages on the STB. 

 

I tried calling Verizon and was on hold almost 2 hours (I'm home sick, so have nothing better to do!)

 

Still couldn't get through.

 

Online Chat is down now as well and isn't supposed to come up until 9 a.m.

 

Before the box went down, I did notice the new TV guide format was posted, but all of the listings were off by 1/2 hour.

 

Any updates on a repair time for Pittsburgh?

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Contributor
Contributor
Posts: 2
Registered: ‎07-06-2011

Re: Both STBs...out?

Message 9 of 56
(4,042 Views)

I sure hope so...my middle son turns 7 today and wanted to watch his shows!  😉

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Contributor
Contributor
Posts: 1
Registered: ‎07-06-2011

Re: Both STBs...out?

Message 10 of 56
(3,992 Views)
Still out in florida. FINALLY got a hold of customer service. Service will be returned in 24 to 48 hrs, or so they say. Watch your bill, servicr is supposed to be prorated for outage!
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