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Brand New Samsung UHD/ Fios Handhsake Flashing

Brand New Samsung UHD/ Fios Handhsake Flashing

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Contributor
Contributor
Posts: 4
Registered: ‎04-10-2015
Message 1 of 3
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Hello Everyone, just purchased a brand new 65 Samsung 4K UHD and have an Arris VMS1100 cable box. The screen flashes on and off like it’s a handshake issue every 5 seconds or so. Is there some sort of setting I’m missing or is set up incorrectly on the box, tv? Cannot find anything but knew years ago Samsung has handshake issues with Verizon. Have an newer HDMI directly from cable box to TV so no 3rd party hand off from audio. Thanks for the help.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,886
Registered: ‎10-18-2016
Message 2 of 3
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@ronandkatie1 wrote:

Hello Everyone, just purchased a brand new 65 Samsung 4K UHD and have an Arris VMS1100 cable box. The screen flashes on and off like it’s a handshake issue every 5 seconds or so. Is there some sort of setting I’m missing or is set up incorrectly on the box, tv? Cannot find anything but knew years ago Samsung has handshake issues with Verizon. Have an newer HDMI directly from cable box to TV so no 3rd party hand off from audio. Thanks for the help.


https://www.verizon.com/cs/groups/public/documents/adacct/vms1100_install_ops_manual-s.pdf

 

Try the above user manual. I am not familiar with the tv service on verizon fios. 

Maybe someone with a better answer will chime in.

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Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 606
Registered: ‎12-06-2010
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Try rebooting the box by removing power, then plugging back in. If it's still messed up, odds are the HDMI cable you are using is not 4K certified. The 1100 is having handshake issues with the TV probably  because the input you are using on the TV is set to 4K. If so, set it to 1080 as the 1100 box is not capable of sending 4k out, the TV may be looking for it. There should be a setting in the TV input menu to disable enhanced HDMI on that input, or try another input on the tv.

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