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Brand new STB. Remote Control does not work at all.

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JohnReam
Contributor
Contributor
Posts: 2
Registered: ‎04-12-2009

Brand new STB. Remote Control does not work at all.

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Verizon swapped out my STB last week after the first one failed to play any movies on demand.  I'm a new Version FIOS triple play customer, a convert from Comcast (NJ) about a month ago.   

 

Question:  New STB arrived in the nice big Verizon box, I plugged it in aok, it activated aok, and everything seems to work just fine, EXCEPT the remote control does not work at all, I tried both the new one that came in the box and the old one (actually only one month old).     I know where the LED is located just above the box's remote label, but it never LIGHTS up at all.   I spent about an hour trying varying things, never worked, nada.  I swapped back in the old STB and it works fine, remote controls and all,  except for movies $$ of course.

 

Do I really have another bad STB?     

 

 

 

 

 

 

 

2 REPLIES 2
KenAF
Silver Contributor IV
Silver Contributor IV
Posts: 585
Registered: ‎10-22-2008

Re: Brand new STB. Remote Control does not work at all.

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Have you checked your television's settings to see whether it has a "light sensor" or "day / night" feature?   When this feature is present and enabled, it emits IR signals and interefere with remote signals from other devices.
Message Edited by KenAF on 04-13-2009 12:35 AM
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
JohnReam
Contributor
Contributor
Posts: 2
Registered: ‎04-12-2009

Re: Brand new STB. Remote Control does not work at all.

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I turned off the TV entirely, along with dozens of other attempts of get the remote to work.  The LED on the new STB never blinked, I tried multiple Remote controls,  pointed them right at the LED from point blank range, and from varing distances.    The old STB works fine, the remote LED sensor blinks as expected.    I'm going to stay with the old STB, no $movies, but at least the Remote Control works.    Does verizon have a STB that works, these units (model 2500) are crap.    I've been a VZ customer since late February, does it get any better then this? 

 

 

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