I am having an issue getting a CABLECARD to activate on my new contract. Previously, I had a HDHomerun Prime with a CABLECARD active for 2+ years. I had to replace my CABLECARD with a new one and it's now unable to activate and Verizon support has been unable to assist in a useful manner. I feel that something is wrong with my account provisioning. I had a heck of a time even ordering service to the point where the online ordering completely failed. The lady on the phone had to bootstrap my service together.
1) This device has worked in the exact same configuration (wiring, coax, etc) previously.
2) The only thing that changed is a new CABLECARD tied to a new account.
Here are all my CABLECARD diagnostic info:
Card OOB Lock
0% (-66.1 dBmV)
In order to start cable service for this device, please contact your cable provider