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I finally got through to tech support after 59 minutes on hold and they reset all my boxes and i got everything back.
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menu > customer support > in home agent > set top box auto correct.
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chat support should also be able to fix it, if the auto fix doesn't try chat support
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Yep, has been out in Albany County, NY since Friday night. Only local channels available. Spoke to various neighbors and everyone reports exactly the same troube, channels listed as "not subscribed to." Neigbors report that techs say it is a "local" problem. Apparently, local is a little on the large side!
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Finally spoke to a service rep. They are meant to be rolling out a fix in 1/2 hour, 1 1/2 hours ago. Oh well.
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Solution from the STB
Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct
Select all STBs by pressing 1 or select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.
****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin
*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above
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I'm in Camp Hill area - did yours start working again? I didn't notice until today about the problem.
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I am in Harrisburg, PA and we noticed the outage as of 2:00 p.m. this afternoon - and it is still out. When i called in at 2:00 they said it would take up to 12 hours.
I have been on hold for the last 20 min. trying to find out what is going on. You have to call in to have your account credited for the outage.
Good Luck in Camp Hill
Missing B-ball games in h-def --- UGH
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Folks in PA - do this it worked for me
Press Menu >>>Customer Support >>>STB/DVR AutoCorrect - select all STBs by pressing 1 and then Right Arrow button for next then Right Arrow button again.
****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin
*** if you get an error when accessing STB/DVR AutoCorrect - EXIT to live TV and repeat process
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In Harrisburg also... The b-ball games are on CBS/HD - that's not one of the channels that are affected.