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CHANNELS SHOWING AS NOT SUNSCRIBED TO

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Contributor
Posts: 5
Registered: ‎01-14-2012

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Message 21 of 42 (902 Views)

IT WORKED!!! Thx for the directions!

Contributor
Posts: 8
Registered: ‎07-13-2011

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Message 22 of 42 (888 Views)

Auto Correct worked for my STB. Any idea how to fix the cable card in my Windows Media Center?

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Message 23 of 42 (882 Views)
See if the cable card shows up when you go to www.verizon.com/repair and do quick fix for set top box. Or try the inome agent software
Contributor
Posts: 8
Registered: ‎07-13-2011

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Message 24 of 42 (872 Views)

verizon.com/repair isn't working.

 

Inhome doesn't list the cable card.

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Copper Contributor
Posts: 30
Registered: ‎02-15-2009
Plan: Triple Play
Location: Flower Mound

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

[ Edited ]
Message 25 of 42 (868 Views)

Solution from the STB

 

 Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct

 

 Select all STBs by pressing 1 or select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.

 

****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin

*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above

Contributor
Posts: 1
Registered: ‎03-24-2012

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Message 26 of 42 (857 Views)
Finally worked after 4 in homeagents. What a pain.
Contributor
Posts: 1
Registered: ‎03-24-2012

Re: >>>>>>>>Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO<<<<<&lt

Message 27 of 42 (845 Views)

THnaks for the tips. I tried but it's not working for me. BTW, we are in mechanicsburg, PA . the problem statred from around 9:30 PM yesterday 3/23/12. I saw verizon posted the ETA for tomorrow. This is a bad outage.

Contributor
Posts: 6
Registered: ‎11-10-2011

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Message 28 of 42 (842 Views)

Second and Third attempts at your solution didn't work.  Just started up the Fourth attempt.  I find it amazing that Verizon expects people to manually fix a Software problem they introduced (and seem reluctant to admit).  I won't hold my breath waiting for a billing adjustment.

Contributor
Posts: 3
Registered: ‎10-11-2008

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Message 29 of 42 (826 Views)

Performing the aufofix thing seems to have fixed the problem for me. Thanks for the advice. Smiley Happy

Contributor
Posts: 8
Registered: ‎07-13-2011

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Message 30 of 42 (817 Views)

If AutoCorrect doesn't detect your CableCARD, you basically have to contact tech support for them to do something from the office.

 

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