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03-24-2012 06:49 PM - edited 03-24-2012 07:11 PM
Solution from the STB
Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct
Select all STBs by pressing 1 or select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.
****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin
*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above
03-24-2012 07:15 PM
THnaks for the tips. I tried but it's not working for me. BTW, we are in mechanicsburg, PA . the problem statred from around 9:30 PM yesterday 3/23/12. I saw verizon posted the ETA for tomorrow. This is a bad outage.
Second and Third attempts at your solution didn't work. Just started up the Fourth attempt. I find it amazing that Verizon expects people to manually fix a Software problem they introduced (and seem reluctant to admit). I won't hold my breath waiting for a billing adjustment.