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CNN and other channels freezing and pixelating for weeks

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KDnVB
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎02-07-2020

CNN and other channels freezing and pixelating for weeks

Message 1 of 17
(1,460 Views)

CNN and others...have restarted all my STB's and G3100 with no joy.....very irritating! 

16 REPLIES 16
TJD
Contributor
Contributor
Posts: 1
Registered: ‎11-07-2020

Verizon fios signal issue

Message 2 of 17
(1,392 Views)

My CNN has been freezing and skipping about every 2 minutes.

clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,610
Registered: ‎12-06-2010

Re: Verizon fios signal issue

Message 3 of 17
(1,354 Views)

@TJD wrote:

My CNN has been freezing and skipping about every 2 minutes.


Have you checked for a local outage? Have you checked in system info for a poor SNR? What location are you?

clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,610
Registered: ‎12-06-2010

Re: Channels freezing and pixelating for weeks

Message 4 of 17
(1,368 Views)

@KDnVB wrote:

CNN and others...have restarted all my STB's and G3100 with no joy.....very irritating! 


Check ALL coax connections, loosen and re-tighten them. Check the splitter,should be MoCa 2.0 certified. Look at System info in menu when picture is bad. Check the SNR, if it's bad or poor you most likely have a bad splitter or coax wire in the house.

jab315
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-03-2015

Re: Verizon fios signal issue

Message 5 of 17
(1,345 Views)

I have been having the exact same issue for the last couple of days.  This is clearly something on Verizon's end.

Gweagraff
Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎08-18-2015

Re: Channels freezing and pixelating for weeks

Message 6 of 17
(1,352 Views)

I just noticed the same thing today, just with CNN. But yeah I noticed it will freeze and then actually pause. It doesn’t actually pixelate. You in the Boston area?

AGW-1980
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎10-10-2020

Re: Channels freezing and pixelating for weeks

Message 7 of 17
(1,344 Views)

Same thing here re CNN, and it’s been going on for a week. Freezes every few minutes for a couple of seconds. I tried calling Verizon, but couldn’t get through heir holds and chat didn’t work. 

AGW-1980
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎10-10-2020

Re: Channels freezing and pixelating for weeks

Message 8 of 17
(1,337 Views)

Tried their app to fix the freezing. App rebooted my STB.  Didn’t work. Then app took me to page that said “Based on the steps we have just completed, it looks like we will need additional help.

Please select Next to continue.“


I hit Next 20 times, pausing for several seconds after each press of the button. The page never budged. Total waste of time. I think they design these “fixes” just to make their customers give up. 

MSEE
Contributor
Contributor
Posts: 1
Registered: ‎11-08-2020

Re: CNN and other channels freezing and pixelating for weeks

Message 9 of 17
(1,274 Views)

VMS4100 / G1100 -->

Been watching CNN. Stuttering, freezing, pixelating almost exactly every five minutes. I used a Lap Timer on my cell phone and get this:

05:04

10:05

15:12

20:14

25:15

30:15

35:16

40:14

45:10

50:08

55:05

1:00:01

1:04:57 and on and on it goes. Tried all the standard stuff: Reset and Power Recycle ONT, STB, Router. Checked splitter MOCA 2.0 is compatible. All coax cables replaced, all ethernet cables replaced, unplugged the slave 4200 mini. Anybody???

MbHarrison
Contributor
Contributor
Posts: 2
Registered: ‎11-08-2020

Re: Verizon fios signal issue

Message 10 of 17
(1,252 Views)

It’s driving us crazy! It’s just CNN every few minutes - it freezes!

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