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Cablecard return

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Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 1 of 4
(2,847 Views)

I know that the cablecard deliveries require a no charge truck roll. Does that mean only a tech can pick them up, or can they be returned to a FiOS store that does not deal with the cards?

 

I do not believe this question has ever been asked. Has anyone in the community ever had to deal with a return of one of these?

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 126
Registered: ‎12-10-2009
Message 2 of 4
(2,765 Views)

Hi, thanks for reaching out. You can return them to one of our local offices or you can request to have a return label sent to you as well.

 

Thanks,

Constance.

Constance
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

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Contributor Blueconnect
Contributor
Posts: 3
Registered: ‎02-10-2011
Message 3 of 4
(2,175 Views)

How does one go about requesting return labels.  I've searched the FIOS website and have found no automated way. 

Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009
Message 4 of 4
(2,164 Views)
Ups has them when u walk in. Or Verizon can mail you some. Either open a chat link by clicking contact us at the bottom or call 1800 Verizon and ask for tech support
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