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Call Assistant on TV

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wekurtz74
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎03-23-2009

Call Assistant on TV

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I recently signed up for the Call Assistant service.  I can access it on the computer.  My STB says that it is active, but I dont see anything when a call comes in on the screen.  Anyone have any ideas?  Additional Info needed? ..............the STB is set to display the phone # on the screen so that is not the issue. 

 

THanks

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Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Call Assistant on TV

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Has it ever worked?If not, it may be that your VHO or central office is not yet set up for it, even though the option shows in the Menu.

 

I have had Caller ID on TV for many months, has worked just fine on my DVR the whole time, and originally worked fine on my SD STB, but I noticed this morning that it was no longer working on the SD STB. I went into the Menu, disabled the display, then went back in and enabled it. Within a few minutes it was displaying the Caller ID just fine. You might try that if you have not already done so.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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