I recently signed up for the Call Assistant service. I can access it on the computer. My STB says that it is active, but I dont see anything when a call comes in on the screen. Anyone have any ideas? Additional Info needed? ..............the STB is set to display the phone # on the screen so that is not the issue.
Has it ever worked?If not, it may be that your VHO or central office is not yet set up for it, even though the option shows in the Menu.
I have had Caller ID on TV for many months, has worked just fine on my DVR the whole time, and originally worked fine on my SD STB, but I noticed this morning that it was no longer working on the SD STB. I went into the Menu, disabled the display, then went back in and enabled it. Within a few minutes it was displaying the Caller ID just fine. You might try that if you have not already done so.
Verizon FiOS TV, Internet, and phone
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Keller, TX 76248