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Caller ID not working - Northern NJ

Bronze Contributor II
Bronze Contributor II
Posts: 88
Registered: ‎10-09-2008

Caller ID not working - Northern NJ

Message 1 of 2

I activated caller ID on my dvr several weeks ago, it is still not working.  I am not positive that I meet the requirements for it though.  I have read conflicting posts on what is actually required


I have fios tv, phone and internet


I am not sure if I have Digital Voice, my bill says Verizon Freedom Essentials

I have not been able to activate Call Assitant, when I try to activate it  at I get:


Our records indicate that a Verizon Call Assistant account already exists for this telephone number.
If you have already registered, you may sign into Verizon Call Assistant at

If I try to log in  at the same site I get:




We are sorry, we could not find your User ID in our system.

I do however have Iobi on my account. 

Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎12-22-2009

Re: Caller ID not working - Northern NJ

Message 2 of 2

i had the same problem i had to call tech support. after them telling me 20 plus times it wasn't ready in NJ  i was able to talk to some one the was able to get it up and running 

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