Caller ID not working - Northern NJ

[mcorbo]

I activated caller ID on my dvr several weeks ago, it is still not working.  I am not positive that I meet the requirements for it though.  I have read conflicting posts on what is actually required

I have fios tv, phone and internet

I am not sure if I have Digital Voice, my bill says Verizon Freedom Essentials

I have not been able to activate Call Assitant, when I try to activate it  at www.verizon.com/callassistant I get:

Our records indicate that a Verizon Call Assistant account already exists for this telephone number.
If you have already registered, you may sign into Verizon Call Assistant at http://www.verizon.com/callassistant/.

If I try to log in  at the same site I get:

We are sorry, we could not find your User ID in our system.

I do however have Iobi on my account. 

Help?

[fttpline]

i had the same problem i had to call tech support. after them telling me 20 plus times it wasn't ready in NJ  i was able to talk to some one the was able to get it up and running