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Caller ID on TV, Verizon I want that hour of my life back!

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hokie
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎12-28-2009

Re: Caller ID on TV, Verizon I want that hour of my life back!

Message 21 of 21
(3,060 Views)

I finally got CallerID working last night after spending a month calling various tech support numbers.  I have FiOS digital voice, and though the STB said CallerID was enabled, I never received the notification.

 

Their solution was to disable callerID from the STB menu, then re-enable.  Sounds like there's a known problem where change of service can possibly cause a disconnect between Verizon's system and the status shown on the STB. 

 

The menu says it may take 24-48 hours to register, but in my case, the tech monitored the system as toggled disable/enable and saw the change immediately.  I then called from my cell phone, and viola, it's finally working!

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