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Caller ID on TV not working

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jjc927
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎02-04-2009

Caller ID on TV not working

Message 1 of 7
(13,065 Views)

I activated caller ID on our televisions two nights ago and it is still not appearing.  Is there anything else needed to do besides activating it from the menu in the settings section and installing Verizon Call Assistant?  Thanks

6 REPLIES 6
vthree
Contributor
Contributor
Posts: 3
Registered: ‎01-20-2010

Re: Caller ID on TV not working

Message 2 of 7
(13,005 Views)

i too am experiencing the same thing.. except its been like 2 weeks...

JoeK
Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎11-26-2008

Re: Caller ID on TV not working

Message 3 of 7
(12,922 Views)

I recently activated it (Tuesday morning) and it took 2 business days to start working which was today. 

jjc927
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎02-04-2009

Re: Caller ID on TV not working

Message 4 of 7
(12,749 Views)

It's still not working for me.

Euthanasia78
Contributor
Contributor
Posts: 2
Registered: ‎02-17-2010

Re: Caller ID on TV not working

Message 5 of 7
(12,046 Views)

I set mine up two days ago, and it's still not working. Idk. Its a pain. I got faster internet though 🙂

jjc927
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎02-04-2009

Re: Caller ID on TV not working

Message 6 of 7
(11,970 Views)

Just to update... I still have no caller ID on tv working.  I have checked the settings in the Menu section and it says it's enabled and set to show up and downloaded the Call Assistant as instructed when first choosing to use it.  Is there anything else I need to do or is it just not going to work?

prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Caller ID on TV not working

Message 7 of 7
(11,966 Views)

Those that have downloaded and installed the VCA software.

 

Do you have VCA enabled on your phone line?

 

Is it working with the Software?

 

If it does not work with the software on your PC, it is not going to work on your TV.

 

If it does not work on your PC it must not be activated on your account properly.

 

Call the Call Assistant support number for help? 1-888-483-5156

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