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Can I get multiroom DVR upgrade at the promotional 3 free months rate?

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Registered: ‎11-15-2010

Can I get multiroom DVR upgrade at the promotional 3 free months rate?

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I just received a new 7232 DVR from a tech doing a repair here and when I called customer support to upgrade to multiroom, I was told I'd have to get a new DVR sent out to replace the old one to receive the 3 free months promotion.  Of course that's silly because it's just a matter of provisioning, but problem is even if I jumped through the hoops, there's no way I'd get sent another 7232. Is there experience with customer service giving a credit for this kind of thing?

 

My current DVR is 12.99 / month, so a $7 jump is kind of steep anyway.    I have an HD STB in the other room--will that get knocked down to the standard def box price?

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Registered: ‎08-07-2010

Re: Can I get multiroom DVR upgrade at the promotional 3 free months rate?

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@dancefreak wrote:

I just received a new 7232 DVR from a tech doing a repair here and when I called customer support to upgrade to multiroom, I was told I'd have to get a new DVR sent out to replace the old one to receive the 3 free months promotion.  Of course that's silly because it's just a matter of provisioning, but problem is even if I jumped through the hoops, there's no way I'd get sent another 7232. Is there experience with customer service giving a credit for this kind of thing?

 

My current DVR is 12.99 / month, so a $7 jump is kind of steep anyway.    I have an HD STB in the other room--will that get knocked down to the standard def box price?


 

    You might have an older Motorola unit? This is the current model I think :

    http://www22.verizon.com/residentialhelp/fiostv/receivers/equipment+issues/questionsone/124820.htm

    I doubt if an HD STB would be reduced to the monthly charge of a standard def box, but you could try

    calling you local Verizon store (not wireless). They have been very helpful to me. Good luck!

 

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Registered: ‎11-15-2010

Re: Can I get multiroom DVR upgrade at the promotional 3 free months rate?

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I've read that if you have MRDVR you get all the non-dvr boxes at the SD price.

 

And both my boxes are newest.   7232 DVR,   7100 HD STB

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