×

Switch Account

Can no longer pause || fast forward >> rewind << live TV with FiOS One

Can no longer pause || fast forward >> rewind << live TV with FiOS One

SOLVED
Reply
Contributor PauseMePlease
Contributor
Posts: 1
Registered: ‎11-06-2019
Message 1 of 4
(514 Views)

We just upgraded our legacy FiOS to FiOS One with multiroom DVR. We should be able to pause live TV, but we can't. Those functions on the new remotes work fine with recorded or recording shows, but we miss the earlier functionality to pause live TV. I called them once, and they gave me some crap about buying the feature with multiroom DVR, except we've already purchased that service. Help!

3 REPLIES 3
Contributor investor
Contributor
Posts: 1
Registered: ‎11-07-2019
Message 2 of 4
(463 Views)

Why with the new fios one this feature most of the time is non existing when i'm watching a program

Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,422
Registered: ‎12-02-2012

You should be able to pause & rewind live TV on the main box with the base level multiroom DVR service.  To get this feature on the mini boxes you have to subscribe to a higher level DVR service.  The next level up is $5 a month more.  It enables more DVR space and recording up to 6 shows at once.

 

If you can't pause/rewind live TV on your main box, contact Verizon again and be sure to tell them it's on the main box.  Chat might work better than phone.

 

-----
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,747
Registered: ‎11-04-2008

What happens when you hit the pause or rewind button?

Try contacting support on twitter @verizon support.

Make sure you mention you have Multi-room DVR


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.