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Can no longer use FIOS Mobile app as controller

Can no longer use FIOS Mobile app as controller

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Contributor
Contributor
Posts: 4
Registered: ‎11-23-2017

Can no longer use FIOS Mobile app as controller

Message 1 of 4
(764 Views)

I have been using my FIOS Mobile app to control my FIOS STB for a while now.  I just installed a new wireless mesh network system and turned off the wireless networking on my Verizon router.  Now I cannot seem to connect to the STB to control it any longer. 

 

Is this dependent on using the Verizon wireless network?  This would suck.

 

Or is it the way it is connected?  The new primary mesh hub is before the Verizon router.  If I connect it to one of the wired ports on the router, would it work then?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,825
Registered: ‎11-04-2008

Re: Can no longer use FIOS Mobile app as controller

Message 2 of 4
(761 Views)

Device running the app has to be connected on the same subnet as your STB.

Mesh controllers have probably created a new subnet that is preventing app from accessing STB.


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Contributor
Contributor
Posts: 4
Registered: ‎11-23-2017

Re: Can no longer use FIOS Mobile app as controller

Message 3 of 4
(758 Views)

Thanks for you response.

 

So, if I connect the primary mesh hub to a port on the switch of the router, will that allow me to control my STB?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,825
Registered: ‎11-04-2008

Re: Can no longer use FIOS Mobile app as controller

Message 4 of 4
(711 Views)

I'm not familiar with their operation.

You may have to Google to see how to make them work as a network extender or access point.


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